Which forms of payment are accepted?
You can pay for your online purchase by Credit Card or Paypal.
Do prices include VAT?
Our prices are inclusive of VAT.
To which countries can orders be shipped?
Orders can be shipped anywhere in Europe, except for the following counties: ANDORRA, AZORES, BALEARIC ISLANDS, CANARY ISLANDS, CYPRUS, CORSICA, GREEK ISLANDS, GIBILTAR, SWITZERLAND.
What are the delivery times?
Moka Sir’s undertakes to deliver products purchased online by clients within 4 working days of the order being received, availing of tried and trusted couriers.
What shipping charges apply?
Shipping charges vary from country to country and are based on the weight of products purchased. You can calculate the cost using the box "calculate shipping charges" available at the checkout stage.
Can I ask for my order to be shipped to a different address other than my own?
You can have the order shipped to a different address than the billing address (i.e. the order holder), as long as it is in the same country as the billing address. At the checkout you will be required to enter the shipping address, which may differ from the billing address.
What should I do if the courier found nobody at home at the time of delivery?
The courier will make 2 attempts at delivery, in the event nobody is home he/she will leave a delivery notification. After two unsuccessful attempts, the parcel will be kept in storage at the Courier's place of business for a few days before being returned to Moka Sir's premises.
Can I return the product I have purchased?
You can return the product as long as it is intact and has not been used within 14 days of receiving the parcel and you will be refunded the full amount of the invoice – including shipping costs - for the product or products.
The right of withdrawal is regulated by law (Italian legislative decree number 185 of 22 May 1999).
The consumer-customer (that is, a natural person who purchases the goods for purposes not related to his/her profession, making the purchase without indicating a VAT number) has the right to withdraw from the purchase agreement for any reason.
Moka Sir’s shall in no way be liable for damage or theft/loss of goods returned by uninsured shipment.
What do I need to do to return a product?
The notice of withdrawal must be send by registered letter with acknowledgement of receipt or, within the same time frame, by telegram, telefax or e-mail to the following address:
TORREFAZIONE MOKA SIR’S SPA
Via Turati 50, 27051 Cava Manara (PV) – ITALIA
Returns can only be shipped from the country of origin of the order.
When will I be refunded for an online purchase that I subsequently returned?
Once Moka Sir’s has received the returned goods and verified compliance with the returns procedure, an e-mail is sent confirming acceptance of the return. The value date of the refund iis normally within a time frame of two bank statements.
Are my credit card details protected?
Moka Sir’s uses a “secure payment” system: your credit card details are protected since they are communicated directly to the bank. The details are then passed on to international authentication circuits which communicate the outcome of the transaction and confirm whether or not the payment has been made successfully. In this way, nobody apart from the credit institution handling the payment can gain access to your card details.
What happens to my personal details?